While you have the autonomy to manage your events on your own, we understand that our platform comes with many features. Therefore, we provide a dedicated contact person to guide you through the initial setup and stay on hand for any future questions you may have.

We have solutions for almost everything, including creative workarounds using our various tools. Just ask!

We understand that pre-sale funds are crucial for financing events, so advance payments are absolutely feasible.

Our customer support team handles all guest ticket enquiries, allowing you to focus on your event. Every enquiry is addressed without exception, ensuring a swift response, typically within an few hour during business hours.

You have complete control over creating and managing your own events. You can also grant employees varying levels of access based on their roles.

For recurring events, our handy copy function allows you to replicate the entire event, including all graphics, texts, and ticket categories with allocated quotas. You will only need to update a few details, such as the event date.

Imagine the flexibility of creating a variety of ticket quotas for your event! Not only can you set up multiple ticket categories, you can also combine them in various ways. For instance, you can allocate a fixed number of tickets across several categories without manual adjustments or the risk of overselling. This is especially handy when offering a mix of discounted and full-price tickets.

You can also bundle tickets together, even across multiple events. For example, you could create a bundle for a themed week that includes all the related events on offer.

Our ticket shop can be easily embedded as a template into your website or other web pages using a code snippet. You can set filters to display only your own events, events at a specific location, or events by particular bands or artists. Multiple templates can be used in parallel, depending on your needs.

The template is fully customisable to match the look and feel of your website, ensuring it blends in as a cohesive part of your site. Your guests will complete their purchases without ever leaving your website, as the entire ordering process takes place right there.

Wondering how pre-sales are going? Real-time statistics have the answer. Not only do they show the current sales numbers, they also give you insights into your audience’s demographics, where they are located, and even which other artists they previously bought tickets for. This can spark ideas for future bookings.

Additionally, these statistics can be layered with data from previous years, allowing for precise comparisons and deeper insights.

Statistics are, of course, anonymised.

As a local promoter hosting a concert as part of a larger tour, you know the drill: the booking agency is on your case every Monday (or any other day, really) asking for updated sales figures. To make things easier, you can invite the tour promoters or agency as a co-host and grant them access to real-time sales numbers. That way, the pressure’s off your shoulders, and everyone stays happy.

For events with assigned seating, our seating chart tool is your best friend. If your venue's layout is not already in our system, we will work with your input to create a custom plan. I

The seating plan tool is incredibly flexible, allowing you to allocate different ticket categories to specific sections or even assign multiple categories to individual seats, for instance, for discounted and full-price tickets.

We have all experienced it: Pre-sales are closed, and suddenly people you know are reaching out, but you are not quite ready to add them to the guest list. For this (and many other scenarios), hidden ticket quotas come to the rescue. Access is granted either via a secret link or individual codes.

Hidden quotas are also perfect for offering an exclusive pre-sale to previous guests. With access to customer data from the last event, you can send out personalised offers including individual codes via email, thus ensuring these loyal attendees get the first pick at tickets.

In addition, there is a whole range of other tools at your disposal, such as unlimited affiliate links per event and discount codes (either percentage-based or fixed amounts), which can be applied to specific quotas.

Certainly, fantix may play a less prominent role in the club scene, but we still want to briefly mention them.

Fully customisable, the fantix let your event’s design shine, with both the front and back available for artwork. Printed edge-to-edge in vibrant, four-colour quality, these tickets also come packed with security features - like holographic embossing and partial UV coating - so admission is possible even without scanning the code.

And the best part? There are no costs for you. You just provide the print-ready artwork according to our specifications, and we will handle everything else, ensuring your guests are thrilled with their tickets.

In the club scene, a traditional guest list with names or other details is sometimes unavoidable. However, using actual tickets even for guest list attendees has proven to be a time-saving and dispute-reducing approach at the door, ensuring a smoother and more efficient admission process.

You can issue and assign tickets in bulk and let recipients handle their own distribution and personalisation of the tickets. This reduces your workload, especially when dealing with last-minute changes.

In the guest list management, you can easily search for, modify, or even block tickets, if needed. Or you can monitor the check-in status to find out, for example, if a specific person has already arrived on location.

Access to group management can be restricted to specific ticket categories, allowing, for instance, the press department to handle only press passes without interfering with VIP allocations.

Our Checkin app is available for both iOS and Android, designed with efficiency in mind to ensure a smooth admission process.

For larger productions or events, we offer specialised devices equipped with battery extensions, ensuring they last through an entire shift without a hitch. If needed, we also provide pre-event admission planning support and on-site assistance.

Setting up the scanners is quick and easy using a QR code, which can be either downloaded from the event backend or emailed directly to the check-in team - no need to share access credentials.

Devices synchronise online, but rest assured, check-ins will continue even if the network goes down. Once connectivity is restored, devices automatically update to the latest status.

Our integrated statistics offer insights into the overall check-in progress and also for individual check-in devices, making the tedious process of counting tickets stubs a thing of the past.

Plus, you can enable or disable check-in access for specific ticket categories directly in the app, ensuring, for example, that VIP tickets can only be scanned on certain devices.

After the event, the check-in statistics in the web backend will provide a detailed overview of check-in activity, helping to streamline planning for your next event.

Currently, we offer integrations with a range of cashless payment providers, and adding more is always an option. Depending on the integration setup, guests can pre-top-up their accounts directly through the ticket management system. If the necessary information is available via interface, guests can also view and download their individual spending data.

Festivals generate a wealth of data. However, while no one needs to know the exact moment the average Jane or Joe bought their tickets or how many beers and shots they consumed, it is valuable to analyse whether certain factors can be optimised.

If you need help interpreting and leveraging this data to make informed decisions for upcoming events, we are here to assist. Just reach out to us!